Quality of Service

We work in an increasingly competitive industry where the quality of service will ultimately be the deciding factor of winning and retaining new business.

We are continually looking at our self development, exploring new methods of enhancing our standards of service.

To achieve Customer Service Excellence, we must focus on delivery, timeliness, information, professionalism and staff attitude.

Pawson Transport’s objective is to provide a service that is efficient, effective, excellent, equitable and empowering, with our customers at the heart of the service provision.

Performance Statistics
99.5%

Customer Fulfilment
Delivering what you need when you need

98.2%

Service Performance
Consistently meeting agreed service levels

95.3%

Service Visibility
Full transparency and real time tracking

99.1%

Delivery Reliability
Dependable, on time deliveries every time

98.5%

Care of Goods
Safe, secure, damage free transport

WANT TO KNOW MORE?
Call us on 01709 813901 or contact us via email at traffic@pawsontransport.com and see how we can help you. Alternatively if you’d like us to quote for your specific logistics requirement please use our dedicated quote request form.